Cancellations & Refunds

Appointment Cancellations

We ask for at least 24 hours' notice if you need to cancel or reschedule a booked service. This allows us to offer that time to another client.

Cancellations with less than 24 hours' notice may result in a rebooking fee at the discretion of the barber.

No-Shows

Clients who miss an appointment without notice may be required to prepay for future bookings. Two no-shows may result in us declining future bookings.

Late Arrival

We hold your slot for 10 minutes. After that, we may need to shorten the service to fit the remaining time, or treat it as a no-show if the remaining time is not workable. The booked slot does not extend to cover a late start, because it would push every client after you.

Deposits

We do not take deposits for standard bookings.

If We Have To Cancel

If we have to cancel — illness, emergency, equipment failure — we will contact you by phone or email as early as we can and offer you the next available slot. No fee applies and any prepayment is refunded in full.

Cancelling a Booksy Appointment

Cancel through whichever channel you booked with. If you booked on Booksy, cancel in Booksy — their own cancellation rules and notifications may also apply. If you requested a time on this website, email us.

Rescheduling

You may reschedule an appointment by contacting us at least 24 hours in advance via the contact form or email. We will do our best to accommodate your preferred new time.

Service Satisfaction

If you are unsatisfied with a service, please let us know at the time of your visit or contact us within 24 hours. We will make it right.

Training Memberships

This page covers barber services only. Refunds and cancellations for training memberships are governed separately by our Training Access Terms, which set out a 7-day refund window for unused memberships.

Contact

To cancel or reschedule, email info@toosharplearning.com or use the contact form.